Privacy Policy

Last updated: 25 September 2026

Who we are

TCR Vehicle Solutions Limited operates MBR Scrap My Car and is responsible for the personal information covered by this notice. In this notice, “we”, “us” and “our” mean TCR Vehicle Solutions Limited.

This notice explains how we use information when you visit mbrscrapmycarmanchester.co.uk, request a vehicle quote, contact us or arrange a booking with MBR Scrap My Car.

How to contact us

For a privacy question, a request about your information or a data protection complaint, contact MBR Scrap My Car:

• Email: quotes@buymycarmanchester.co.uk. Please explain that your message concerns MBR privacy.
• Telephone: 0161 327 0112.
• Post: Privacy enquiries, TCR Vehicle Solutions Limited, care of MBR Scrap My Car, 44 Doncaster Avenue, Manchester, M20 1DJ.
• Online: use our contact form and explain that your message concerns privacy.

Please provide enough information for us to understand your request. We may need to check your identity before releasing or changing personal information. Do not send identity documents or payment details through our general enquiry forms.

The information we collect

The information you provide depends on how you contact us:

• Vehicle quote requests: your telephone number, email address, vehicle type, registration, make and model, condition and collection postcode. You can also provide mileage, vehicle year, fuel type, gearbox, engine capacity, gear and door counts, number of keys, and notes about the vehicle or collection access. Mileage and these additional details are optional. The form does not ask for your name. Available vehicle specifications and MOT information may come from the registration lookup described below.
• Separate vehicle-sale enquiries: your telephone number, email address, vehicle type, registration, collection postcode, make and model, and condition. Mileage and additional vehicle details are optional. These forms do not ask for your name.
• General enquiries: your name, email address, reason for contacting us and the contents of your message.
• Bookings and correspondence: information you provide while discussing a quote, arranging collection or dealing with a query or complaint, together with records of those communications.
• Technical information: information involved in delivering and protecting the website, such as your IP address, browser information and request activity. Our vehicle enquiry forms use temporary coded identifiers to limit repeated submissions and recognise duplicate enquiries.

Most enquiry information comes directly from you. Vehicle quote and sale enquiries are saved privately in our website system and sent to our team by email. Authorised team members can review these records in the website’s private enquiry area. Website, email and backup systems can hold copies of the same enquiry.

We also save broad source and approved campaign labels with vehicle enquiries, where available, to help us understand which links and services bring enquiries to MBR. For example, a label may indicate a tagged Google Business Profile link or Facebook. These labels are based on available link or referral information and may be incomplete or inaccurate; an unidentified source is recorded as unknown. This enquiry-source feature does not store full page or referral addresses, search terms or advertising click identifiers, and does not create visitor profiles or count website visits. Older enquiries may have no source recorded.

Fields marked as required are needed for the online form to work and for us to assess or respond to the request. If you do not wish to use a form, you can telephone us to discuss the information needed for your enquiry. Please use optional message fields for relevant vehicle or enquiry details only.

Why we use your information

We use contact, vehicle and booking information to assess your request, provide or discuss a quote, answer your questions, arrange an agreed service and communicate about your booking.

Where this processing is necessary to take steps you request before entering a contract with us, or to carry out that contract, our lawful basis is contract. This includes handling a quote request even if you decide not to proceed.

For general enquiries, communication with someone acting for a business or vehicle owner, handling complaints, maintaining relevant business records, understanding enquiry sources and protecting the website against misuse, we rely on our legitimate interests where appropriate. These interests are responding to people who contact us, managing our services, understanding which links bring enquiries, resolving problems and keeping our systems reliable. We must consider your interests and rights when relying on this basis.

Where we must retain or disclose information to meet a legal requirement, we rely on legal obligation. This may apply to relevant transaction records or a lawful request from an authority. It does not mean every enquiry must be retained indefinitely.

Contacting us through WhatsApp

You can choose to contact MBR through WhatsApp on 07568 073738. When you send us a message, we receive your phone number and the messages, vehicle details, photographs or other information you choose to share. We use this information to respond to your enquiry and discuss any requested quote or booking, using the lawful bases and retention criteria described in this notice.

The website’s WhatsApp button opens WhatsApp with a suggested message. You can review or change that message before sending it. The button does not automatically send your website form entries to WhatsApp.

WhatsApp is a separate service with its own data handling. Read the WhatsApp privacy policy for more information. WhatsApp is optional: you can telephone us or use our website forms instead. Please do not send identity documents or payment details in an initial WhatsApp enquiry.

Enquiry messages and marketing

We currently use your contact details to respond to enquiries and communicate about quotes and bookings. We do not currently send promotional emails or text messages.

Submitting an enquiry is not an agreement to receive unrelated marketing. If we introduce promotional messages in future, we will explain how we intend to use your details and obtain consent where required. Any marketing choices will be separate from your ability to request a quote or make a booking.

Who may receive your information

Your information is available to the people who need it to handle your enquiry, booking or privacy request. The organisations providing our website hosting, email and supporting technical services may process information as part of providing those services.

Other recipients may include an organisation involved in fulfilling an agreed vehicle collection or transaction, professional advisers where needed to deal with a legal matter, and public authorities where disclosure is required by law. The information disclosed should be relevant to that purpose.

Some pages also connect to services supplied by Google, as explained below. A link to another website takes you to a service with its own privacy information.

How long we keep information

How long information is needed depends on the reason it was collected and what happens to your enquiry:

• Enquiries that do not lead to a transaction: we consider the time needed to answer the enquiry, complete any follow-up you have requested and deal with an outstanding question, complaint or dispute. We also consider whether there is a specific legal reason to preserve the record.
• Bookings and completed transactions: we consider the time needed to fulfil the booking, maintain the relevant transaction records, meet applicable legal recordkeeping requirements and address any unresolved complaint or legal claim.
• Website security and operational information: we consider the time needed to prevent or investigate misuse, diagnose a problem and keep the service operating.
• Privacy requests and complaints: we consider the time needed to handle the request, record our response and demonstrate how it was dealt with.

These criteria apply to the copies held in website systems, correspondence, logs and backups. Information should be deleted or anonymised when it is no longer needed for the relevant purpose. You can contact us to ask about the retention of a particular record or to request deletion; some records may still be needed for a legal obligation or claim.

Cookies, website tags and external content

Cookies and similar technologies can store information on your device or read information from it. Website functions, security controls and third-party content can involve these technologies.

Optional Google Analytics and Google Tag Manager tracking is currently paused on this website while we review its purposes and privacy controls. Some pages include Google Maps content, and fonts may be loaded from Google. Loading externally hosted content connects your browser to its provider and can disclose technical information about the request. Google’s privacy policy explains its handling of information.

Permission requirements depend on what a technology does. Some uses are exempt from consent requirements; other uses require your permission before they operate. Continuing to browse, or sending us an enquiry, is not by itself consent to optional tracking.

Your browser settings can help you inspect, block or remove cookies. Blocking cookies may affect some website functions. You can also contact us about the website’s use of cookies or other technologies.

Information processed outside the UK

Some external services available through the website are provided by organisations that operate internationally. UK data protection rules apply to restricted transfers of personal information outside the UK and require an appropriate legal basis for the transfer.

You can contact us for information about the services involved in handling your enquiry, where your information is processed and any applicable arrangements for overseas transfers.

Vehicle registration lookups

When you use the automatic vehicle lookup, we send the registration number to UK Vehicle Data to retrieve available vehicle specifications and MOT information. The lookup does not send your name, telephone number or email address to that provider. Available details may include make, model, year, fuel, engine, gearbox, gear and door counts, and MOT information. Results can be incomplete or out of date; you can correct the editable details or enter them manually.

We temporarily cache lookup results and use coded identifiers to connect a result with your enquiry and limit repeated requests. When you submit an enquiry, the available vehicle information is saved privately with the enquiry and included in the notification sent to our team. An authorised member of our team may prepare and send a quotation to the email address you provide after reviewing your enquiry.

How we handle your vehicle enquiry

Our team reviews your vehicle and contact details before providing a quote. We normally call to discuss the vehicle; in some cases we may email a quotation after reviewing the details. These vehicle enquiry forms do not calculate an automatic price or send an automatic customer quotation. An authorised team member may prepare and send a quotation by email after reviewing the enquiry. You can contact us to correct information you have provided. Sending an enquiry does not confirm a sale or collection booking.

Your data protection rights

Depending on the circumstances and the basis on which information is used, you can ask us to:

• provide access to your personal information and explain how it is used;
• correct inaccurate information or complete information that is incomplete;
• delete information where the right to erasure applies;
• restrict the use of your information in certain circumstances; and
• provide information you supplied in a portable format where the right to data portability applies.

Your right to object

You can object to processing based on legitimate interests for reasons relating to your particular circumstances. We will consider your objection and explain the outcome. You also have the right to object to the use of your information for direct marketing.

Where processing relies on consent, you can withdraw that consent at any time. Withdrawal does not affect processing already carried out lawfully before you withdrew it.

To exercise a right, use the contact details above. You do not need to use a particular form or legal wording. Rights are subject to the conditions and exceptions in data protection law; if we cannot fulfil a request, we will explain why.

Privacy complaints

If you are concerned about how we have handled your information, contact us by email, telephone, post or the contact form above and tell us about your concern. We will consider the complaint and explain our response.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Visit the ICO complaints page for information about raising a concern.

Changes to this notice

We may update this notice when our services or use of personal information changes. The date at the top shows when this version was updated. If we propose a new use of information, we will provide the relevant privacy information before that use begins.